1.1 These Terms and Conditions ("Terms") apply to every booking you make with ProFi Fitness School LTD ("PFS", "we", "us"). By booking a course, webinar or event you agree to these Terms. They form part of the contract between you and PFS.
1.2 The version of these Terms published on our website on the date of your booking applies to that booking. We may update these Terms for future bookings. A change will apply to an existing booking only if you agree to it in writing.
1.3 Nothing in these Terms affects your statutory rights as a consumer under Irish law, including the Consumer Rights Act 2022.
1.4 These Terms apply to bookings made from 11 November 2026.
2.1 This website (www.profi-fitness.ie) is operated by ProFi Fitness School LTD, a company registered in Ireland, with its registered office at 8 Thorn Chase, Rush, Co. Dublin, Ireland.
2.2 Contact: office@profi-fitness.ie · +353 86 072 3820. Email is the fastest way to reach us, as most of our team are teaching during the day.
2.3 The recognition of each course is stated on its course page.
2.4 Our tutors are qualified tutors, instructors and assessors. Their profiles are on our Teachers page.
3.1 You must be at least 16 years old to take a PFS course. If you are under 18, all correspondence and payments will be handled with your parent or guardian.
3.2 PFS supports equal opportunities. We do not discriminate on any of the grounds set out in the Equal Status Acts 2000–2018: gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the Traveller community.
3.3 Students with a disability or specific learning needs should tell us when booking, so we can discuss reasonable adjustments.
3.4 You must tell us when booking about any injury or medical condition that may affect your participation in practical sessions. Where you have a pre-existing injury, we may ask for a note from your doctor confirming that you can take part.
3.5 Courses are taught and assessed in English unless the course page clearly states another language. We do not provide translation.
3.6 Some courses have entry requirements, listed on the course page. It is your responsibility to check them before booking. If you did not qualify with PFS, you must send copies of your certificates when asked.
4.1 Individual students book through our website. Staff training for clubs and funded places (section 19) are arranged with our office by email.
4.2 Please check your personal details carefully when booking. Your certificate will show your name exactly as you entered it. Changes after booking are subject to the fee in the Additional Charges List.
4.3 Please tell us by email about any change of address, phone number or email address.
4.4 We will confirm your booking by email. The confirmation includes a link to these Terms and the model cancellation form (Annex B).
4.5 By booking a course, you commit to attending all practical dates of that course. Please arrange time off work and other commitments before booking.
5.1 Course prices are shown on our website. The price that applies is the price shown on the date of your booking.
5.2 To secure your place, you pay the deposit shown on the course page (usually equal to the first instalment) or the full course fee at the time of booking. Places are limited (usually 10 per group) and given on a first come, first served basis.
5.3 The remaining balance must be paid no later than 5 days before your first practical day, unless you have agreed an instalment plan (section 6).
5.4 Courses booked at a special offer or Early Bird price must be paid in full at the time of booking. Discounts cannot be combined, and discount codes apply only to the regular price.
5.5 CPD package promotions apply to one-day courses only, are for one person and cannot be transferred to someone else.
5.6 We accept payment by debit or credit card (Visa, Mastercard), PayPal and bank transfer. Receipts are sent by email once full payment is received.
5.7 Please raise any question about an invoice or receipt within 2 months of your course start date.
5.8 If you have paid for a course but do not start it within 12 months of payment, and you have not cancelled or transferred it under these Terms, the course fee will be treated as used. This does not apply where PFS cancelled or moved the course.
6.1 Instalment plans are available for Diploma courses on request. The total price on an instalment plan is €100 higher than the price paid in full before the course starts. Your plan, with amounts and dates, will be sent to you by email.
6.2 The first instalment is paid at booking. All later instalments must be paid on the dates in your plan.
6.3 If a payment is late, we will remind you by email. A late payment fee of €10 per day applies from the due date, up to a maximum of €100. If a payment is more than 10 working days late, we may suspend your participation in the course until it is paid.
6.4 Exams cannot be taken and certificates cannot be issued until all course fees have been paid.
7.1 If you book as a consumer through our website, by phone or by email, you have the right to cancel your booking within 14 days of the date we confirm it, without giving any reason.
7.2 To cancel, send us a clear statement by email to office@profi-fitness.ie before the 14 days end. You can use the model cancellation form in Annex B, but you do not have to.
7.3 If you cancel within the 14 days, we will refund everything you have paid, including any deposit, within 14 days of receiving your cancellation. We will use the same payment method you used, unless you agree otherwise. There is no fee for cancelling.
7.4 If you ask us to start your course (online lessons or practical days) before the 14 days end, and you then cancel within the 14 days, we may keep a proportionate amount for the part of the course already provided up to the moment you tell us you are cancelling.
7.5 If, at your express request, the whole course is completed within the 14 days, you can no longer cancel once it has been completed. If you book a course that starts within 14 days, we treat your booking as a request to start the course within the cancellation period.
7.6 The 14-day right to cancel applies to consumers only. It does not apply to bookings made by a business, club or employer for its staff (section 19).
8.1 After the 14-day cooling-off period you can still cancel by email to office@profi-fitness.ie. The following applies:
8.2 If you do not start the course, or stop attending without telling us, this is treated as a cancellation under 8.1.
8.3 You can ask to move your booking to another date of the same course by email to office@profi-fitness.ie:
8.4 A transfer must be to a date within 6 months of your original course date. You can transfer to a different course once only. Transfers are not possible once the course has started.
8.5 If you transfer a course booked at a special offer or Early Bird price, you pay the difference up to the regular price plus any transfer fee.
8.6 On long courses, if you cannot attend a particular practical day, tell us at least 10 days before. You can then attend that day on a later course at no extra charge. If you tell us later than that, or not at all, you can attend the missed day later for 50% of its regular price.
9.1 We may need to change a course date, time, tutor or venue for reasons outside our control, or if fewer than 4 students have booked. We will tell you as soon as possible by email.
9.2 If we move your course to a new date, you can choose to transfer to the new date, receive a credit note for a later course, or receive a full refund of what you paid for the part not yet provided.
9.3 If we cancel a course and cannot offer another date, we will refund what you paid for the part not provided, within 14 days.
9.4 We are not responsible for travel or accommodation costs if a course is moved or cancelled, so we recommend booking flexible travel.
10.1 All PFS courses are hybrid. Theory is taught through recorded online lessons on our learning platform. Practical training takes place on the dates and at the venues published for your course.
10.2 Once your booking is confirmed, you receive login details to your student profile. Please complete the online theory before your first practical day.
10.3 You have unlimited access to the online content of your course from the date access is given.
10.4 Your login is personal. You must not share your account, record or copy lessons, or pass course content to anyone else. If you break this rule, we may suspend your access.
11.1 All course materials – recordings, presentations, manuals and downloadable resources – belong to PFS and are protected by copyright. You may use them for your own study only. You must not copy, change, sell or share them.
11.2 Downloadable resources are available in your student profile. Printed manuals are provided only where the course page says so; postage outside the Republic of Ireland is charged to the student.
12.1 Certificate courses (CPD): full attendance on practical days is required, as CPD points are awarded per hour. If you arrive more than 15 minutes late, the session counts as missed and you will need to repeat it on another date.
12.2 Diploma courses: being late on more than 3 occasions, or leaving early without agreement from the tutor, may mean you cannot complete the course. A missed practical day must be made up on another date before you can receive your certificate.
12.3 Tutors may ask a participant to stop or leave if continuing would be a health or safety risk, or if the participant appears to be under the influence of alcohol or drugs.
13.1 Your first exam attempt is included in the course fee.
13.2 The pass mark is 75% for every exam. Online exams must be taken by you alone, without help, in the time window given to you.
13.3 Results are emailed within 10 working days of the exam. If you do not pass, you will receive your score and feedback on what to improve.
13.4 If you fail, you re-sit only the parts you failed. Re-sits are booked through our website and paid at least 5 days before the re-sit date. You can be examined up to 3 times (the first exam plus 2 re-sits). After that, the course must be repeated.
13.5 All re-sits must be completed within 6 months of your first exam. After 6 months the course or module must be repeated.
13.6 If you cannot attend an exam, tell us at least 14 days before. Otherwise your next attempt counts as a re-sit and the re-sit fee applies.
13.7 Exam papers are not sent out. You can view your marked exam online by appointment, for the fee in the Additional Charges List.
13.8 We cannot guarantee that you will pass an exam or find employment after a course.
14.1 Courses leading to a Diploma are marked as such on the course page. All other courses are Certificate courses and carry 1 CPD point per hour completed.
14.2 Certificates are issued within 4 weeks of your exam result, once all fees are paid and any requested documents are received. Certificate courses are certified by email; Diplomas are posted or collected by appointment.
14.3 If you do not pass the exam, you receive a Certificate of Attendance with the CPD points earned. You need the full certificate to get insured and to work in the role.
14.4 Replacement certificates can be requested by email to office@profi-fitness.ie for the fee in the Additional Charges List.
15.1 Our practical days take place in rented gyms, studios and centres. If a venue becomes unavailable, we will try to move the course to another venue in the same city and will tell you promptly.
15.2 Please follow the rules of each venue. If you damage equipment or property at a venue, you are responsible for it towards the venue owner.
16.1 The safety of our students, staff and tutors is of the utmost importance. We recommend that you check with your GP before starting a course with practical exercise.
16.2 Please do not attend practical days if you have cold, flu or other symptoms of an infectious illness. Contact us to arrange a make-up day.
16.3 Practical sessions involve physical activity. Follow your tutor's instructions and tell them straight away about any pain, injury or discomfort.
16.4 PFS is not responsible for personal belongings brought to a course.
17.1 Photos and videos are taken during our courses and events. We may use them to promote ProFi Fitness School on our website, social media and in marketing materials.
17.2 If you do not want to appear in photos or videos, please tell your tutor at the start of the course. You can also withdraw your agreement at any time by emailing office@profi-fitness.ie, and we will stop using images of you in new materials. Saying no does not affect your place on the course.
18.1 These Terms also apply to live webinars, open days, workshops and other events organised by PFS.
18.2 Tickets are personal and may not be resold. Where a recording of a webinar is offered, it is for ticket holders only and may not be shared.
18.3 Paid webinars and events bought online carry the 14-day right to cancel in section 7, except that it ends once the event has taken place at your request within those 14 days.
18.4 If we cancel a paid event and cannot offer a new date, we refund the ticket price in full. Free events may be changed or cancelled at short notice.
19.1 Staff training for clubs, gyms and employers is booked through our office. Prices, dates and cancellation terms are set out in the written offer accepted by the client. Section 7 does not apply to these bookings.
19.2 Students whose course is paid for by a third party are booked through our office. Any terms of that third party apply in addition to these Terms.
20.1 Please read the course page and our FAQ first. For anything else, email office@profi-fitness.ie.
20.2 Complaints must be sent by email to manager@profi-fitness.ie. We will reply within 10 working days. Our Complaints and Appeals Policies are listed in Annex C.
20.3 If you are not satisfied with our response, you can contact the Competition and Consumer Protection Commission (www.ccpc.ie) for information about your rights.
We process your personal data in line with the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988–2018. Details are in our Privacy Policy at www.profi-fitness.ie/privacy-policy.
22.1 We are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
22.2 We are not responsible for losses caused by your failure to follow tutors' instructions, by incorrect information you gave us, or by events outside our reasonable control.
22.3 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be limited by law.
These Terms are governed by the laws of Ireland, and the Irish courts have jurisdiction.
| Item | Fee |
|---|---|
| Correction of name or address after booking | €25 |
| Replacement certificate (incl. postage) | €25 |
| Replacement course manual | €40 |
| Viewing your marked exam | €25 |
| Practical exam re-sit | €160 per exam |
| Online exam re-sit | €40 per exam |
| Transfer 28 days or more before the course | €0 |
| Transfer 27–14 days before the course | €80 |
| Transfer 13–0 days before the course | Only with a medical certificate (section 8.3) |
(Complete and return this form only if you wish to cancel your booking.)
To: ProFi Fitness School LTD, 8 Thorn Chase, Rush, Co. Dublin, Ireland · office@profi-fitness.ie
I hereby give notice that I cancel my contract for the following course: ………
Course date and location: ………
Booked on: ………
Name: ………
Address: ………
Email: ………
Signature (only if sent on paper): ……… Date: ………
